24/7 Member Service Transactions

Servicing your members outside of your normal operation hours on your own is often not cost effective or feasible. LSI’s Member Service call center provides personalized 24/7 service to your members at a fraction of the cost, providing virtually all of the same service functions your credit union offers.

By utilizing the latest call center technology, LSI’s professional call center staff respond to your members' needs 24/7. Using advanced data interfacing, our representatives provide your members with the information they need anytime, as well as cross-sell your respective products and services.

Program Highlights

• LSI representatives answer calls in credit union's name
• 24/7/365 member service
• Disaster recovery / business continuity benefits
• Credit union is provided key data on every query
• Multiple levels of service available: Full Service, After-hours, Overflow
• Move fixed costs to variable - let LSI handle the swings in call volume and pay us only for the work we perform